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Shared vs. Dedicated: Which Is Right for You?
Dedicated call center agents Should you use dedicated agents, shared agents, or a combination of both at your outsourced call center? The answer depends on such factors as what your call volume is,...
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Four Advantages of Outsourcing to a Domestic Call Center
Why staying close to home can mean a better relationship and better customer care Customer-Service-Call-Center-Call-Consulting-Call-Center-Training In this age of worldwide phone service,...
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